FAQ - Victoria Metaxas

F.A.Q.


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Where is my travel photo printed?

All the printing and shipping of Victoria’s Stories prints is handled by Loxley Colour, an award-winning UK-based printing lab.


How do I buy a set of prints?

1) Visit the "Print Sets" page

2) Click on an image of your favourite print set

3) Click "Buy" then "Buy Photo Package"

4) Select the print size

5) Click on the black box and add the 3 prints from the set

6) Click add to cart and you're ready to check out!


When will I receive my travel print?

UK Orders

Within the UK are shipped and printed by Loxley Colour and sent via Royal Mail First Class* or local courier depending on the print size. Royal Mail First Class usually delivers within 1-2 working days.

Smaller prints:

12” x 8” - Royal Mail First Class at a cost of £4.65 

15” x 10” - Royal Mail First Class at a cost of £4.65 

Large prints:

24” x 16” - Local courier at a cost of £7.56 

30” x 20” - Local courier at a cost of £7.56 

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Europe

Prints can be shipped internationally. Please allow up to 10 working days to receive your prints. There is a standard delivery price for smaller prints. For larger prints the delivery costs will vary depending on courier and which country the order is being sent to.

Smaller prints:

12” x 8” - Royal Mail Airmail at a cost of £7.20

15” x 10” - Royal Mail Airmail at a cost of £7.20

Large prints:

24” x 16” - DPD Courier - £20.40 

30” x 20” - DPD Courier - £20.40


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USA & Rest of the World

Smaller prints:

12” x 8” - Royal Mail Airmail at a cost of £9.00

15” x 10” - Royal Mail First Class at a cost of £9.00 

Large prints:

24” x 16” - International cost - £31.20 

30” x 20” - International cost - £31.20


*Royal Mail is the most cost-effective method of delivery but offers no tracking facility or next day guaranteed delivery. Royal Mail do not offer a guaranteed delivery time on first class dispatches, although they do aim to deliver by the next working day. Due to volumetric sizing restrictions placed by Royal Mail on its First Class postal service, when orders exceed predetermined dimensions the necessary upgrade to courier service delivery will incur additional carriage costs of £7.56. This is outwith the control of Loxley Colour and at the discretion of Royal Mail.


What if I have to pay customs or duties tax when I receive my print?

Victoria’s Stories is not responsible for any customs or duties taxes that must be paid to import your print.


Can I return or exchange my print?

Unfortunately, we cannot accept returns or offer exchanges for any product in the print shop. If you have specific questions or inquiries about a print before you’ve placed your order, please email us at admin@victorias-stories.com.


What happens if my print arrives damaged or does not arrive?

Both Victoria’s Stories and Loxley Colour do their best to ensure your print is handled with care and arrives safely and undamaged, but cannot be held responsible for any damages incurred during transit.

Should you receive a damaged photograph kindly send an email with your name, order information and photographs of the damaged product to admin@victorias-stories.com as soon as your print arrives and we will do what we can to rectify it. If you have not yet received your print or received the wrong print please email us with your order information at admin@victorias-stories.com or cs@loxleycolour.com as soon as possible so we can find out exactly what has happened with the print.


What if I sent it to the wrong address?

Unfortunately, we cannot assist with orders sent to the wrong address. Kindly contact cs@loxleycolour.com immediately with your order information - should the print have not yet been processed, we will do our best to amend the delivery address. If the print has already been sent out we cannot replace it.


What if the colour of the print is different to what I saw online?

When choosing your prints, kindly take into account that computers and monitors may vary in colour. We have worked hard to ensure the tones and colours of the prints are accurate and true to what you see online. All Victoria’s Stories images are printed with Loxley Colour, an award-winning lab offering top standards in both prints and colours. Working together, we ensure that Victoria’s Stories photographs are printed in the highest quality available.


Can I get my print framed?

Victoria’s Stories does not offer a framing service, however, we can recommend some websites that offer the best frame sizes for your print.

Please find a below the list of frame sizes that will best fit your chosen print size: 

PRINT: 12” x 8”        //    IDEAL FRAME SIZE: 14" x 11"

PRINT: 15” x 10”      //    IDEAL FRAME SIZE: 16" x 12"

PRINT: 18” X 12”     //     IDEAL FRAME SIZE: 20" x 16"

PRINT: 24” X 16”    //     IDEAL FRAME SIZE:  30" x 24"

PRINT: 30” X 20”  //      IDEAL FRAME SIZE:  36" x 24"


Frame websites:

- John Lewis

- Amazon

- IKEA


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